Shipping service provider for standard shipping:
All countries: DHL
After receiving of your order it usually takes 1-3 working days until your order is processed and handed over to our shipping service provider. Once you have received a shipping confirmation from us, your order should arrive within 2-4 business days in Germany. Shipping to other European countries within 5 working days and worldwide - excluding customs clearance - within 5-7 working days.
Please note: On special occasions such as Black Friday, Christmas, Valentine's Day or Mother's Day, the processing of your order may take up to 5-7 working days plus shipping if the volume is particularly high.
If you still have not received your package after 15 business days, please contact our Helpdesk by selecting "Order Status" as the request type.
Due to the recent governmental restrictions and containment measures applied in some European areas, the delivery of your parcel might be delayed.
Please click on the links below to check if your area is affected:
- Standard Delivery (via DHL): https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html