- What payment methods do you offer?
- How do I pay with Klarna?
- I did not receive any payment information by Klarna
We offer the following payment methods in our shop: Credit card (Visa, Mastercard, American Express), Paypal, Amazon Pay and Klarna.
If you have chosen "Klarna" as your payment method, please note that you will receive the invoice from Klarna. Please pay this invoice to Klarna and not to our bank account.
The prices given in this shop are final prices in euro: They include all price components and the statutory VAT. Depending on the order value, delivery costs can also be added. Only in the case of a cross-border delivery can additional taxes (e.g. intra-Community purchase) and / or customs duties be added, which are payable to the responsible customs or tax authorities (not to FAYNT as seller).
To place an order with Klarna you need to provide a shipping address registered in Germany and your phone number. It's also important to enter your correct email address as the payment details will be sent to you by email as soon as the order has been shipped from us.
Once you have received the payment details by email, you will also be able to find them in your Klarna account and the Klarna app.
Useful links :
Klarna Customer app: https://app.klarna.com/login
Klarna Customer Service Contact: https://www.klarna.com/de/kundenservice/
Please make sure you have checked your Spam folder. Another reason for not receiving payment information by Klarna could be an error in your email address upon ordering with us.
In case you have not received any payment information by Klarna, please contact Klarna directly. Because of GDPR, we cannot access Klarna's customer data and thus we cannot change your email address on Klarna's behalf.